Refund Policy

Effective Date: [22-02-2022]

At Arogyam Shop, If for any reason you are not satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand the process and your rights.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Time Frame: Refund requests must be made within 4 days from the date of delivery.
  • Condition of Product: The product must be unused, unopened, and in the same condition that you received it. If the product has been opened, used, or tampered with, it will not be eligible for a refund (except in the case of damaged or defective items).
  • Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.

2. Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:

  • Sale or Discounted Items: Items purchased on sale, discounted, or through promotional offers may be subject to different return/refund conditions. Please check the product description before purchasing.
  • Perishable Items: Products with a short shelf life or expiration date may not be eligible for returns or refunds.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [arogyampharma2021@gmail.com] or [+91-9024902487]. To assist you in resolving the issue, we will need:

  • Photographic evidence of the damaged or incorrect item(s)
  • Order number and any relevant details about the issue
  • A description of the problem (e.g., incorrect product, broken packaging, etc.)

We will arrange for a replacement or refund depending on the situation. If the item was damaged during shipping, we may ask you to retain the damaged packaging for further investigation.

4. Refund Process

Once we receive your return request and inspect the product, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method. The time it takes for the refund to appear in your account depends on your payment provider and may take 5-10 business days.

5. Return Shipping Costs

  • Return Shipping Fees: The customer is responsible for return shipping costs, except in the case of damaged, defective, or incorrect items.
  • Free Returns: In cases where the return is due to our error (e.g., receiving the wrong item), we will cover the cost of return shipping.

Please ensure that returned items are securely packaged to prevent damage during the return process. We recommend using a traceable shipping service or purchasing shipping insurance for items over a certain value.

6. Exchanges

We currently do not offer direct exchanges. If you need a different product, we recommend returning the original item for a refund (if it meets the conditions) and placing a new order for the desired product.

7. Cancellations

Orders can only be canceled if they have not yet been processed or shipped. If you wish to cancel your order, please contact us immediately at [arogyampharma2021@gmail.com] or [+91-9024902487]. Once the order has been shipped, it can no longer be canceled, and you will need to follow the return procedure outlined above.

8. Contact Us

If you have any questions about your refund request or need assistance with a return, please contact our customer support team:

Arogyam Shop
Email: [arogyampharma2021@gmail.com]
Phone: [+91-9024902487]
Address: [CSA NAGER , LUCKNOW-226401]